“The car’s satellite navigation system goes haywire and you can no longer hear the other person when using the hands-free phone system.”ĭespite numerous visits to the dealer, she says the problem is no nearer being fixed. “You can be driving along and out of nowhere the warning light will flash up telling you the SOS system has failed and telling you to take the car to the dealer,” she says. In April 2020, Skoda recalled and repaired 26,000 Kamiq and Scala models after finding that the system was not working as it should.įlora Ellison, a teacher who lives in south London, says she has been told by her dealer that he has “no idea” how to fix her Skoda Karoq sports utility vehicle, which started playing up only four days after she had picked up the brand-new £22,000 car in December. In May last year, VW was temporarily forced to halt deliveries of its latest Golf because the eCall emergency assist function was not working reliably. It appears to me that Skoda is knowingly selling cars that have this fault Flora Ellison At least one owner of an affected car has reported being told that the problems affect a significant batch of cars made during 2020.
In the most recent cases, some drivers have reported that their car’s satnav and in-car phone system have been rendered useless.
Guardian research suggests that rather than the matter being resolved by the manufacturer, almost three years on, the problem has not been solved.įrustrated owners have described having to make repeated and often fruitless trips back to dealers, costing them time and fuel, and being without their cars for sometimes weeks at a time. But almost immediately after VAG Group introduced SOS systems in its cars in 2017, buyers of VWs, Skodas and Audis started reporting intermittent problems.
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